We are committed to providing a professional estate agency sales service to all our clients and customers. If you feel like something has gone wrong, we need you to tell us about it. This will help us to improve our standards and make any future changes to our business.
If you have a complaint, please put it in writing, including full details either by emailing firstname.lastname@example.org or sending a letter to our office at 42 High Street, Polegate, BN26
6AG. We will then respond in line with the timeframes set out below. If you feel we have not sought to address your complaints within 8 weeks, you may be able to refer your complaint to the Property Ombudsman to consider, without our final viewpoint on the matter.
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.